Returns Policy

As a valued customer of Hennessy Coffee, please be aware of the terms and conditions of our refund policy.

  • Hennessy Coffee will NOT provide product returns on any coffee making equipment including machines, grinders and brewing equipment.
  • Hennessy Coffee will offer store credits or exchanges on coffee accessories where: The product is faulty, the product does not fit the purpose goods or the product does not match the sample or online description.


  • A credit or exchange will only be offered if the goods are returned within one month of the purchase date, and the goods are in the original packaging.
  • You must retain your receipt as proof of purchase. You may also be asked to demonstrate that goods are faulty.
  • A credit will be offered at our discretion.
  • With your receipt. We will offer you an exchange voucher or credit on coffee accessories if the item is in its original packaging.
  • Without your receipt. Hennessy Coffee reserves the right not to offer an exchange or credit on coffee accessories without presentation of your receipt.
  • Hennessy Coffee reserves the right to assess the condition and age of the returned goods prior to offering a repair, exchange or credit. Based on these factors a repair, exchange or credit, may be refused.

For any additional information please see the Terms and Conditions page on this website or email This email address is being protected from spambots. You need JavaScript enabled to view it.